Privacy policy

Last updated: 12 November 2026

Who is responsible

Soft Landing Belgium is run by Annie Aziz (company number BE 1004.888.623). For any privacy question, email hello@softlandingbelgium.eu.

What I collect, and why

• Application form: your name, email, where you are moving from, your moving date and what you tell me about your situation. I use this to reply and prepare your first steps. Legal basis: steps taken at your request before a possible contract.
• Free guide and tips: your email and the phase you are in. I use this to send the guide and occasional relocation tips. Legal basis: your consent, which you can withdraw at any time through the unsubscribe link.
• Clients: the information and documents needed to guide your move. Legal basis: our contract.

Please don’t send sensitive information, such as health details or copies of identity documents, through the website forms.

Who receives your data

I never sell your data. I use a small number of service providers who process data on my behalf: a website host (which also receives form submissions), an email newsletter service and an email provider. The site loads its fonts from Google Fonts, which means your browser contacts Google’s servers. Some providers are outside the European Economic Area; where that is the case, transfers rely on safeguards such as the European Commission’s standard contractual clauses.

I only pass your details to a housing, legal or tax partner after you have agreed to that introduction.

How long I keep it

• Applications that don’t lead to working together: up to 12 months.
• Newsletter details: until you unsubscribe.
• Client files and invoices: as long as Belgian law requires, which is generally 7 years for accounting records.

Cookies

This website doesn’t use advertising or tracking cookies.

Your rights

You can ask to see, correct, delete or receive your data, to restrict or object to its use, and to withdraw consent. Email me and I’ll respond within one month. You can also lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), dataprotectionauthority.be.

Changes

If this policy changes, the new version will appear on this page with a new date.